FREQUENTLY ASKED QUESTIONS:
Q. Why are your shirts and totes now in the Diesel Sweeties store?
A. In a bid to improve service (more designs, more shipping options, more ways to pay, fairer international shipping) I've merged my tshirt shop with that of R Stevens of Diesel Sweeties. He's been shipping my shirts for 3 or 4 years and nothing has really changed apart from who iniitially takes your money (and what currency you pay in).
What about books and prints?
I ship all artwork, all personalised books and all books to the UK and Europe myself. US, Canada and books to the rest of the world ship from the same place in the USA as my tshirts.
Q. My book/t-shirt has not arrived yet/can I swap a shirt?
A. Please email me, john@scarygoround.com, with "SGR ENQUIRY" in the subject line of your email and I will make sure your enquiry reaches the appropriate person. Please include all the details from your Paypal receipt or I may not be able to locate your order.
IMPORTANT NOTE: if you don't send your enquiry this way, the response will be severely delayed. I endeavour to respond to all enquiries personally within 1 working day, but I need your help to do that.
Q. I don't trust the postal service, can I have my items delivered another way?
A. Email me if you have special requirements, I can offer signed-for or insured delivery for an additional charge.
Q. My purchase hasn't arrived, where is it?
A. Very occasionally, things go missing in the mail - electronic or regular. If you haven't received your book or t-shirt within 28 days, something may have gone wrong. Most orders are turned around within 7-10 days, so don't suffer in silence, drop me an email and we'll find out what's happened.
Q. Do you have any of (unavailable shirt) left in my size?
A. When a shirt vanishes from the shop page, it is usually because I don't have any left at all. I don't often bring designs back but feel free to email me and ask me if I will - if enough people make a request, I'll get the message.
Q. Will there be reprints of Scareodeleria, Girlspy, Blame The Sky, Skellington or Looks, Brains and Everything
A. This doesn't look very likely right now. Both books were steady sellers but I rely on the initial burst of interest in a new book to make it break even, which I won't get with a reprint. I hope one day to be able to offer them again.
Back to the shop
Q. Why are your shirts and totes now in the Diesel Sweeties store?
A. In a bid to improve service (more designs, more shipping options, more ways to pay, fairer international shipping) I've merged my tshirt shop with that of R Stevens of Diesel Sweeties. He's been shipping my shirts for 3 or 4 years and nothing has really changed apart from who iniitially takes your money (and what currency you pay in).
What about books and prints?
I ship all artwork, all personalised books and all books to the UK and Europe myself. US, Canada and books to the rest of the world ship from the same place in the USA as my tshirts.
Q. My book/t-shirt has not arrived yet/can I swap a shirt?
A. Please email me, john@scarygoround.com, with "SGR ENQUIRY" in the subject line of your email and I will make sure your enquiry reaches the appropriate person. Please include all the details from your Paypal receipt or I may not be able to locate your order.
IMPORTANT NOTE: if you don't send your enquiry this way, the response will be severely delayed. I endeavour to respond to all enquiries personally within 1 working day, but I need your help to do that.
Q. I don't trust the postal service, can I have my items delivered another way?
A. Email me if you have special requirements, I can offer signed-for or insured delivery for an additional charge.
Q. My purchase hasn't arrived, where is it?
A. Very occasionally, things go missing in the mail - electronic or regular. If you haven't received your book or t-shirt within 28 days, something may have gone wrong. Most orders are turned around within 7-10 days, so don't suffer in silence, drop me an email and we'll find out what's happened.
Q. Do you have any of (unavailable shirt) left in my size?
A. When a shirt vanishes from the shop page, it is usually because I don't have any left at all. I don't often bring designs back but feel free to email me and ask me if I will - if enough people make a request, I'll get the message.
Q. Will there be reprints of Scareodeleria, Girlspy, Blame The Sky, Skellington or Looks, Brains and Everything
A. This doesn't look very likely right now. Both books were steady sellers but I rely on the initial burst of interest in a new book to make it break even, which I won't get with a reprint. I hope one day to be able to offer them again.
Back to the shop